Privacy Policy
Last updated on September 2, 2024
General
At NeuroNest, we care about your personal information, so we have prepared this Privacy Policy to explain how we collect, use, and share it. This Privacy Policy applies to NeuroNest websites, mobile apps, and related services (“Service”). By using the Service, you agree with NeuroNest’s collection, use, and sharing of your personal information in accordance with the terms of this Privacy Policy.
Please note that NeuroNest is constantly testing and improving our product features. Any features discussed in this Privacy Policy may not be available to all users or in all jurisdictions.
Information We Collect
When you use the Service, NeuroNest may collect the following personal information about you.
a. Account Registration
To register for a NeuroNest account, you may provide us with your name, age, profession, organization name, and email address. In some countries, you may also provide us with your phone number.
You may also register for a NeuroNest account using certain social logins, such as Google and Facebook. If you register for NeuroNest using a social login, NeuroNest may receive information about you from your social login provider, including your email address and contacts.
You can manage your NeuroNest account and social logins from your Settings.
b. Profile Page & User-Generated Content
After you register for your NeuroNest account, a profile page will be created for you (“Profile”). Your Profile will be populated by information you submit, such as your name, username, bio, and profile picture (“User-Generated Content”). Your age, phone number, and email address are not included in your public Profile and are not considered User-Generated Content under this Privacy Policy. Other NeuroNest users may be able to search for your Profile using your name, username, email address, or phone number.
Your Profile will also include information about your learning progress, such as the courses you are learning, your learning statistics, and your achievements. Moreover, your Profile will show a list of your followers and other users you follow.
By default, your Profile is public, and visible to other NeuroNest users and anyone else on the Internet. In addition, your User-Generated Content may be publicly visible. If your Profile is public, third-party websites or web scrapers may be able to read, collect, and use your public information for their own purposes. However, you can set your Profile to private in your Settings.
You may be able to submit comments that will supplement other users’ Profiles and other users may be able to submit comments that will supplement your Profile. Any comments you submit are considered User-Generated Content under this Privacy Policy. You can delete comments you submit or comments that other users submit to your Profile.
NeuroNest may scan or review any User-Generated Content, or share your User-Generated Content with a third-party content moderation service provider, to ensure compliance with our Community Guidelines. NeuroNest may restrict or delete User-Generated Content if it violates our Community Guidelines or for any other reason.
You will be interacting with Artificial Intelligence (“AI”) features.
When you interact with AI features, your information may be shared with AI vendors such as OpenAI, IBM watsonx, Google Gemini, which may keep a copy of your text, video or audio responses for their own purposes. Please do not submit any personal or confidential information when using AI features.
For paid users, we enforce a zero data sharing and retention policy unless explicitly opted in for additional features like enhanced analytics.
NeuroNest may also collect and analyze your speech and video to help us understand the effectiveness of our courses and to improve the product. You may choose not to share your audio and video with us for product improvement purposes in your Settings. Any audio you agree to send to NeuroNest is anonymized when it reaches our servers to ensure that no trace of your personal information remains attached to the audio.
c. Contact Sync Feature
NeuroNest has a Contact Sync feature, which allows you to find your contacts who also use NeuroNest. If you use Contact Sync, you will give the NeuroNest app permission to access the contacts stored on your phone for the purpose of identifying your contacts who also use NeuroNest. If NeuroNest identifies a user with the same phone number as someone in your contacts, we will recommend that user as someone you may wish to follow.
If you use the Contact Sync feature, NeuroNest will not store your contacts’ phone numbers, but only an encrypted “hash” of them. This hash is an alternative code to the actual phone number and can be used only to uniquely identify the number. The hashing process securely strips away the real phone number, so NeuroNest cannot use the hashes to identify your contacts’ real phone number, contact your contacts, or share their information with anyone else. This hashing process applies only to your contacts’ phone numbers and not yours.
If you have submitted your phone number to NeuroNest, whether through Contact Sync or some other way (such as adding the phone number to your profile, using it to register, or using it to activate other product features), other NeuroNest users who have your phone number in their contacts may be able to locate your Profile using Contact Sync.
d. Activity Data
When you use the Service, we may generate data about your use of the Service, which may include your browser and device data, log data, and IP address. We will also generate data regarding your engagement in educational activities on the Service.
e. Cookies
When you access the NeuroNest website, we store certain data from your browser using cookies. A cookie is a piece of data stored on the user’s computer tied to data about the user. We use session ID cookies to confirm that users are logged in. If you do not want your data to be collected by cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, cookies may be necessary to provide you with certain features available on the website (e.g., customized information). You can find more information about cookies and how to manage them here.
f. Google Analytics
We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our site. These reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics by installing Google’s browser add-on available here.
How We Process Your Information
NeuroNest may process your personal information according to the following legal bases: to provide products or services you request, to promote NeuroNest’s legitimate interests, to comply with legal obligations, and with your consent. In particular, NeuroNest may process and share your personal information in the following ways:
a. Providing and improving the Service
NeuroNest will process your personal information to provide and improve the Service. For example, we will use the information you provide to maintain your Profile and learning progress, display your Profile to other users (unless you make it private), personalize learning content, detect and fix bugs, perform research, and provide customer service to you.
NeuroNest may share personal information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services, search engine providers such as Google, analytics providers such as Crashlytics, support providers, and payment processors such as Stripe. NeuroNest may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation for improving it’s product offerings.
AI related features: For paid users, we enforce a zero data retention policy unless explicitly opted in for additional features like enhanced analytics.
If you redeem a promotion code to gain a NeuroNest subscription, we may share data regarding your usage of NeuroNest with the organization that provided the promotion code to you.
b. Communicating with you
NeuroNest will use the email address or phone number you provide to send you the following types of messages:
1. Essential messages to support the operation of the Service.
2. Messages to support the NeuroNest teaching methodology and reinforce your learning, such as learning tips, reminders to practice, and progress reports.
3. Notifications about friend requests and your friends’ progress on NeuroNest.
4. Announcements regarding changes to the Service or products.
5. Announcements of new NeuroNest products, services, offers, or research opportunities.
6. You may opt-out of receiving non-essential messages in your Settings.
c. Complying with law and preventing harmful activities
NeuroNest may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. NeuroNest may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.
d. Personalized advertising
NeuroNest may process and share your personal information for the purpose of providing you with personalized advertising. To provide personalized advertising, we work with a variety of third-party advertising networks, marketing analytics service providers, and website analysis firms, such as Google, Facebook, Oath, and Unity. These third-party advertising service providers collect and use personal information about your visits to and use of the Service, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and likely interests, and better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.
You can opt out of receiving personalized advertising in your Settings. You may also be able to opt out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools hyperlinked above. In addition, your mobile devices may offer settings that let you make choices about the collection, use, and transfer of mobile app information for personalized ads (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Users in certain jurisdictions (including the European Union and United Kingdom) are opted out of personalized advertising by default, but may opt in.
Please note that opting out of personalized advertising does not prevent the display of all advertisements to you. Certain NeuroNest subscriptions may offer an ad-free experience.
e. Anonymous information
NeuroNest may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Your Data Subject Rights
You also have the following rights in relation to the personal information we hold about you, in addition to any other rights required by applicable law:
1. Know what personal information we have collected about you.
2. Access a copy of the personal information that we hold about you.
3. Know what personal information about you we have shared with third parties.
4. Opt out of the sharing of your personal information with third parties.
5. Object to our processing of your personal information.
6. Request that we limit our use of your sensitive personal information to what is necessary to perform the services you requested.
7. Not be discriminated against for exercising your data subject rights.
8. Request that we delete any personal information we have collected from you.
9. Request that we correct any inaccurate personal information about you.
10. Export the personal information you have provided to NeuroNest in a format that can be transferred electronically to a third party.
11. Withdraw any consent you previously gave us to process your personal information.
12. Delete your NeuroNest account by following the instructions in the Service.
You may update or correct your information, and exercise certain opt-out rights, in your Settings page. You may request to access or erase your personal information at the from your settings page. To make another privacy-related request, please send an email to support@neuronest.live.
Please note that these rights are not absolute and NeuroNest may refuse requests to exercise data subject rights if there is a legitimate reason, such as if we cannot authenticate your identity, if the request could violate the rights of a third party or applicable law, or if the request could interfere with a NeuroNest service or prevent us from delivering a service you requested.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority.
DATA SECURITY
NeuroNest ensures that all data is encrypted in transit via SSL/TLS to prevent unauthorized access. We do not store user input or output data. For paid users, we enforce a zero data retention policy unless explicitly opted in for additional features like enhanced analytics. We are committed to maintaining the highest standards of data security to protect your privacy.
Please see our detailed commitment to data security here.
Responsible AI Practices
NeuroNest follows responsible AI practices, ensuring that user data is not used to train generative models. User data is used solely for improving platform functionality and is not shared, sold, or used by any third parties.
Data USAGE & Retention
NeuroNest will generally retain your personal information until your account is deleted. However, NeuroNest may retain certain information longer if necessary to provide our Service, defend our legitimate interests or those of third parties, comply with legal requirements, resolve or defend ourselves in disputes, investigate misuse or disruption of the Service, or perform agreements. We may also retain anonymous data indefinitely.
Telemetry and interaction data collected by NeuroNest are used exclusively to enhance user experience and platform performance. This data is not shared or sold to third parties. Paid users enjoy a zero data retention policy unless they opt-in for specific features.
Child Users
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of EU users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Do Not Track
The Service is not designed to respond to “do not track” signals sent by some browsers.
Links to Third-Party Websites
The Service may contain links to other websites. NeuroNest is not responsible for the content or privacy practices of other websites, including any personal or financial information collected by third-party payment processors. We encourage users to be aware of the privacy policies of other websites they visit. This Privacy Policy applies only to information collected by NeuroNest. Any time you click on a link (including advertising banners) or submit your personal information to a third-party website, you will be subject to that third party’s privacy policies.
Privacy Policy Updates
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).
Data Transfer
NeuroNest is based in the United States and processes data in the United States, which may not provide equivalent levels of data protection as your home jurisdiction. NeuroNest may transfer the data of users outside the United States to the United States.
Your Right to Object
You have the right to object to our use of your information. With many types of data, we’ve provided you with the ability to simply delete it if you don’t want us processing it anymore. For other types of data, we’ve given you the ability to stop the use of your data by disabling the feature altogether. You can do these things in the app. If there are other types of information you don’t agree with us processing, you can contact us.
Supplemental Terms in Certain Jurisdictions
In some jurisdictions, the Service may be subject to supplemental privacy policies or local laws. For users in those jurisdictions, the applicable supplemental privacy policies and local laws will take precedence over this Privacy Policy to the extent they conflict.
Contact Us
NeuroNest, Inc. is the data controller of your data for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation. NeuroNest’s headquarters are located within the United States at:
NeuroNest.
2600 Netherland Ave,
Bronx, NY 10463
United States of America
For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact us at support@neuronest.live.
Last revised on September 2, 2024